Non-Absuive Psychological and Physical Intervention Training
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Deescalation Training for Health Systems & Hospitals

Health Systems & Hospitals

NAPPI is effective in all health system and hospital settings, including those where staff care for difficult, challenging, or even dangerous patients. NAPPI's Certified Trainers teach easy-to-remember tools that help staff provide humane, safe, and effective care in both acute and chronic care settings. NAPPI’s integrated framework of behavior management, incorporates both our physical safety skills and our verbal deescalation strategies in order to minimize harm to both patients and staff at all levels of inpatient care. NAPPI’s Common Language™ is cited most often as the unifying feature that culturally links staff in the Behavioral Health, Emergency, and Security Departments of public health systems and hospitals.

NAPPI Knows Hospitals

NAPPI understands the challenges you face.

We recognize that violence against nursing staff is on the rise in hospitals. Over 54% of emergency nurses reported physical and verbal abuse on the job over a seven-day period.* NAPPI for Hospitals is an easy-to-learn and effective training program developed specifically for the volatile situations you face each day.

Is your present training program working?

The problem with other training offerings is that their focus is on crisis intervention. NAPPI believes in prevention. We are experts at understanding behavior and what it means. We teach your team how to assess and respond by “staying one step ahead.”

Are your ED, Security and Behavioral Health staff united in their approach to dealing with unwanted behavior?

NAPPI training helps eliminate the chaos and confusion associated with extreme behavior. NAPPI teaches staff to respond with field-tested, easy-to-remember techniques that not only deal with the immediate incident at hand, but build a culture of cooperation among staff in all departments that puts everyone on equal footing.

Have budget cuts made your work environment more volatile and more dangerous?

You are not alone in wondering how your hospital can secure a better training program that reduces incidents and injuries while improving productivity. NAPPI’s customized onsite training will do just that.

 *2011 Study by the Emergency Nurses Association’s Institute for Emergency Nursing Research.

What to expect from NAPPI?

​NAPPI for hospitals equips Emergency, Behavioral Health and Security Department staff with the skills needed to stay one Stay One Step AheadTM when patient behavior escalates from agitated to dangerous. NAPPI teaches safe and humane resolutions to conflict, moving individuals away from a paradigm of control toward a paradigm of cooperation and trust. Staff will learn:


The foundation for assessing and preventing violence in hospital settings.

NAPPI Common LanguageTM

A vocabulary for communicating quickly and clearly about patient behavior and violent incidents.

NAPPI Red Behavior ScaleTM

Clear definitions for the five levels of escalating behavior and NAPPI's safe, effective responses for each.

NAPPI Green Behavior ScaleTM

Supports that guide staff in the delivery of superior quality of care, with special emphasis on chronically and mentally ill patients.

NAPPI Physical Skills 

Industry-leading techniques that are humane and effective when self-protection becomes necessary and/or restraint is unavoidable.


“The common language provided by the NAPPI curriculum has spread through our staff like wildfire, improving communication in clinical meetings and incident reports, and supporting efficiency.”
“NAPPI was one of the most important developments in the culture of community and partnerships at our organization.”
“NAPPI is a framework to assist with guiding someone in a positive direction with the least amount of force, focusing on respect with minimal impact.”

Join others who have realized dramatic results with NAPPI:





Conferences that have featured NAPPI:

​NAPPI featured at the National Magnet Conference                       NAPPI featured at APNA's 27th Annual Conference