Q. What is NAPPI’s goal?
NAPPI is a course in safety and relationship building. Our goal is to empower staff with skills and strategies so they are prepared to de-escalate and defuse unwanted behaviors.
Q. What is NAPPI’s history?
NAPPI has been in the business of keeping people safe since 1977 through direct training, trainer certification, and cultural change. We have provided training across the United States and the United Kingdom. There have been hundreds of thousands of people trained in NAPPI's principles, skills, and strategies in a wide variety of settings, including psychiatric facilities, hospitals, public schools, residential treatment centers, homeless shelters, prisons, group homes, community mental health centers, ACT teams, schools for the deaf, and many more.
Q. Is NAPPI relevant?
NAPPI’s philosophy is about recovery and relationship building as opposed to coercion and control. NAPPI is based on an overall philosophy that believes staff are more effective when they treat the people they serve with kindness, compassion, patience, and respect. NAPPI teaches concrete skills to ensure the safety of staff and consumers.
Q. Is NAPPI a course in self-defense?
NAPPI is not a class in self-defense. Self-defense skills are frequently over-aggressive, often use pain compliance, usually require either great strength or great flexibility, and certainly require intensive practice and training to use successfully. HOWEVER, NAPPI does teach self-protection and restraint skills developed specifically for your workplace that are effective and easily learned, practiced, remembered, and implemented.
Q. Do your physical skills work with small bodies?
Yes. We have an advanced course in small bodies that takes into consideration the underdeveloped musculature and bone development of young children in a way that keeps them safe if containment is the only option.
Q. Is this a class only clinicians will understand?
NAPPI is practice-based. There are strong theoretical underpinnings to the NAPPI course, but the skills we teach are practical, pragmatic strategies that can be understood by direct staff as well as by clinicians. NAPPI is a practitioner’s tool box that can be learned one day and applied on the following day, rather than a conceptual format that you are left to interpret on your own.
Q. What problems will NAPPI help me solve?
NAPPI provides the best human relations training that focuses on behavioral safety in a culture of trust. We train people to assess, prevent, and, when appropriate, physically manage violence. With the proper implementation of NAPPI training and support at every level of an organization, a culture of partnership and cooperation is attainable.
Q. Ours is a unique environment. Is this training right for my staff?
Absolutely. Our company regularly trains in a wide variety of organizations – schools, hospitals, prisons, mental health centers, residential facilities, etc. - and the NAPPI program is unique in that it synthesizes best practices from all of these groups. From the most secure to the most open environments, we can customize course length, content, and delivery to meet your unique needs at your particular site. One size does not fit all.
Q. Does this training follow the national guidelines we are required to uphold and maintain?
NAPPI has been in use at facilities that have successfully been credentialed by JCAHO, COA, CARF, and CMS. We have worked closely with the NTAC of the NASMHPD on their restraint and seclusion elimination initiative to provide trauma-informed care in a non-coercive, nonviolent treatment milieu. In fact, NAPPI skills have been specifically listed as part of the six strategies to reduce the use of seclusion and restraint by the NTAC. We strive to create environments where restraints are unnecessary, assaults are unknown, and where everyone feels safe. That requires giving staff members the skills to respond to positive behaviors, intervene with unwanted behaviors, and have the confidence and ability to safely stop physical harm when necessary.
JCAHO - Joint Commission for Health Care Organizations; COA - Council on Accreditation; CARF - Council on Accreditation for Rehabilitation Facilities. National Technical Assistance Center (NTAC) of the National Association of State Mental Health Program Directors (NASMHPD).
Q. Can we have our own trainers?
Yes! NAPPI trainer certification courses ensure that you have skilled resource people on-site who can deliver training courses as needed. We can certify trainers via both public seminars and private on-site custom trainings.
Q. What other means do you have to ensure that your training continues to benefit our organization?
We can assist you in developing documents rich in NAPPI language that will keep NAPPI culture at the forefront of your organization’s daily activities. Job aid posters, handouts, recertification, and webinars help keep concepts, terminology, and skills visible and motivating.