"We have been training in NAPPI since January 1995. We have found the NAPPI curriculum to be very practical for any of our staff that have direct and ongoing contact with individuals who are receiving services."
"The common language provided by the NAPPI curriculum has spread through our staff like wildfire, making communication in clinical meetings and incident reports clearer as well as more efficient."
"In 35 years at this agency, I have never felt the ‘passion’ to make something happen that I believed so deeply in. That aside—it doesn’t mean diddly without the program you folks have, your flexibility, and communication (not to mention patience, etc.) and a trainer extraordinaire who made our custom training program a success."
"The NAPPI courses are extremely practical and are easily customized. The instructors are very knowledgeable and received rave reviews from our staff. NAPPI has allowed Security Units, Emergency Departments, and Behavioral Health Units to use a common language and techniques that synergize our team approach in the care of our behavioral health patients. We have built NAPPI into our event reporting system to measure its effects on patient and staff safety."
"NAPPI is a framework to assist with guiding someone in a positive direction with the least amount of force, focusing on respect with minimal impact."
"NAPPI was one of the most important developments in the culture of community and partnerships at Boston Higashi School."
"The 40-hour NAPPI Trainers’ Course that I took was, without a doubt, the best civilian training that I have ever received, and it is on par with some of the military courses that I took, too."
"We just received an Exemplary Performance on our CARF Survey, due in large part to NAPPI. To reduce the incidence of seclusion and restraint, the Harbor’s CSU member staff was trained in NAPPI . . . As a result of using this technique, incidents of restraint and seclusion have significantly decreased (by over 50%) over the last two years."